FAQ

Q​: When can I expect my order?

A: All orders are taking 7-10 business days to process due to extremely high demands. You will receive trackinginformation, once your order has been fulfilled. Thank you so much for your order and your patience. We areworking diligently ensuring all our customers receive their orders in a timely manner.

Q​: Shipping Delays?

A: Due to COVID-19, both domestic and international shipments are experiencing delays . International orders maytake up to an additional one-two weeks longer.

Q: What is the best starting supplement/bundle?

A: We recommend our Starter Bundle, which includes: The Omega (DHA+ EPA Astaxanthin), B12 and our D3 K2CoQ10.

Q: Where do I add my Promo Code?

A: You may add your promo code during the checkout process after you click "go to shipping options".

Q: How do I access my account?

A: There is an option to login to your account found at the top right of our website. If you are looking toedit/manage your subscription order, please login to your customer profile and select Manage Subscription.If you have further questions, please email us at info@cymbiotika.com

Q: Are Import Fees and Taxes Included in Shipping?

A: No. We simply charge for shipping.

Q: Are Cymbiotika products Non-GMO, Gluten free, Vegan, Mercury and Radiation free?

A: Yes. CYMBIOTIKA™ products are all non-GMO and grown indoors. Meaning that it is separated from thepollution cycle. It starts pure and ends pure! All products are Vegan with the exception of Regenesis.

Q: Are Your Products Keto-Friendly?

A: Yes​. ​All of our products are Keto-Friendly and made without the use of sugar.

Q: Are Your Products Safe For Kids?

A: Majority of our products are safe for children however, age is a factor. The Adult and children dosage aredifferent with the exception of Nexus and Rumi. In which, we have recommended dosage for children 12 and up.When supplementing your child, please refer to the directions tab located on each specific product page and asalways please consult with your healthcare provider.

Q: Can I take all Cymbiotika products at the same time?

A: Yes. All products can be taken together, with the exception of Rumi which should be taken within 30 minutesprior to bedtime. B12 may increase natural energy levels, so it is recommended to consume in the morning orearly afternoon.

Q: Can I take these products with other medication or supplements I am currently taking?

A: Yes. Most of our products have ZERO contraindications with medication.
Please note:​ Our Synergy Vitamin D3 K2 CoQ10 contains Vitamin K2. If you are taking a blood thinningmedication, please consult with your healthcare provider before taking this supplement.Our Bio-charged Activated Charcoal is best taken away from medication.For specific questions around supplementation and prescription medication, please consult with your healthcareprovider.

Q: What is your return policy?

A: You may return new, unopened product(s) within 30 days of delivery for a full refund, minus shipping charges. Please Contact Us to initiate the return and to receive the address for return shipment.

Your returned product(s)  must be accompanied by a receipt or proof of purchase for each product. 

If the returned product(s) is damaged in any way, or you have initiated the return after the 30-day period has passed, you will not be eligible for a refund.

Q: Can I Skip/Cancel a month of my recurring order?

A: Yes. Please login to your customer profile and select Manage Subscriptions. You can update, change andcancel your orders here.

Q: Can I take CYMBIOTIKA Products While Pregnant?

A: Yes. We offer a Prenatal Bundle for expecting mothers.

Q: How do I store products?

A: We recommend that all products are stored in a cool and dark place. Once the bottle is opened, the oxidationprocess begins, and it is recommended to consume within a month. Although it is not required, storing openedbottles of Cymbiotika in the refrigerator will maximize flavor and freshness.

Disclaimer: Results may vary from person to person and results are not guaranteed.

 

NEXUS

Q: Does Nexus contain THC?

A: Yes. However, it is a very trace amount at less than .03% Please refer to the product page for more info.

Q: Is Nexus OK for Children?

A: Yes. We always recommend consulting with your healthcare provider regarding usage and dosage.

Children Age 2-3 Recommended 2 pumps
Children Age 4-5 Recommended 3 pumps
Children Age 6-8 Recommended 4 pumps
Children Age 9-10 Recommended 5 pumps
Children Age 11-12 Recommended 6 pumps

 

RUMI

Q: How much melatonin is in Rumi?

A: Rumi contains less than 1mg of melatonin per serving (0.125 per pump). Please refer to the product page formore information.

Disclaimer: Results may vary from person to person and results are not guaranteed.

Contact us:

Customer Support:

Toll free number:

855-983-8888

Monday - Friday, 9AM to 5PM (PST)

Email Support: info@cymbiotika.com

 

Wholesale Inquiry: wholesale@cymbiotika.com

Social:

Facebook: www.facebook.com/cymbiotika

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