FAQ

RETURN POLICY

We hope you love what you've ordered, but we know that sometimes things don’t work out.

Initiate your return of unopened products within 30 days of delivery date.

Damaged or missing items? Contact the Customer Experience team for assistance.

Please allow 1-2 weeks for processing returns.

If refund is not possible with payment used at time of purchase, a gift card will be issued.

 

MAKE A RETURN

Please contact Customer Experience, info@cymbiotika.com, to initiate the return and to receive the address for the return shipment.

You may return new, unopened product(s) within 30 days of delivery for a full refund, minus shipping/tariff/customs or other non product costs. 

Your returned product(s) must be accompanied by a receipt or proof of purchase for each product. 

If the returned product(s) is opened and/or damaged in any way, or you have initiated the return after the 30-day period has passed, you will not be eligible for a refund.

 

WHAT'S NOT RETURNABLE?

Items not purchased at www.cymbiotika.com.

Opened items.

Items without an order number or a packing slip.

For hygienic reasons, all clothing is a “Final Sale”.

Gift Card Returns: No cancellations or refunds on the purchase of a gift card (final sale).

 

DISCLAIMER

Results may vary from person to person and results are not guaranteed.

Representations regarding the efficacy and safety of Cymbiotika products have not

been evaluated by the Food and Drug Administration. The FDA only evaluates foods and

drugs, not supplements like the products offered by Cymbiotika.

Information presented on the Cymbiotika Website is not meant as a substitute for or

alternative to medical advice, diagnosis or treatment. The advice of a licensed physician

or medical doctor should be sought before using any supplemental dietary product.

Customers and potential customers should consult with a physician before using

Cymbiotika products if he or she has a serious medical condition or use prescription

medications.



Contact: Customer Support:

Toll free number: 855-983-8888

Monday - Friday, 9AM to 5PM (PST)

Email Support: info@cymbiotika.com

 

Wholesale Inquiry: wholesale@cymbiotika.com

Social: social@cymbiotika.com

Facebook: www.facebook.com/cymbiotika

Instagram: @Cymbiotika

Twitter (@RealCymbiotika)

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