Do you ship to all countries?
At this time, due to individual country import laws, there are several countries we cannot ship to. We are currently unable to ship to Mexico, Spain, India and Gibraltar. We hope to in the future but in the meantime, please visit our store locator here.
Are customs fees included in the shipping price?
Depending on location, custom fees and requirements may apply. Please note that these fees are not included in the shipping cost upon order processing and the customer is responsible for all related fees relating to customs or orders being held due to import restrictions. No refunds will be issued for abandoned items.
Is processing time separate from shipping time?
Yes. It may take up to 1-3 business days for your order to be confirmed, processed, packed, and prepared to be handed off to the carrier. Once your order ships, we’ll send you a tracking number so you’ll know when it arrives.
How do I update my address if the order has already shipped?
Oh no! It happens to the best of us. Rest assured, USPS and UPS offer the ability to intercept a package once movement on the package is clearly shown.
I'm not able to receive the package - what do I do?
Using USPS or UPS intercept, you can request that the Post Office or a carrier access point hold the item for you until it can be received.
I am seeing that a label has been created when I click my tracking link, but there is no movement. Where is my package?
Sometimes, shipping carriers will create a label in advance to prepare the package for transit. It can take up to 48 hours after the label was created before your order ships. You may also reach out to the carrier directly for more information. Alternatively, the status of the tracking may be ‘label created’ but it could be in the hands of the carrier, just not yet scanned into the carrier’s facility. If 48 hours have passed and no movement has occurred, please reach out to our Customer Service team for assistance.
Tracking shows that my order was delivered but it's not here?
It can take up to 48 hours after the carrier sends a notification of delivery to receive your package. You may also reach out to the carrier directly for more information.