Return Policy

Initiate your return of unopened products within 30 days of delivery date/expected delivery date.

Contact must be made within 30 days of the expected delivery date or no refund will be available.

Please allow 1-2 weeks for processing returns/replacements/refunds.

If refund is not possible with payment used at time of purchase, a gift card will be issued.

Damaged or missing items? Contact the Customer Experience team for assistance.

MAKE A RETURN

Please contact Customer Experience, info@cymbiotika.com, to initiate the return and to receive the address for the return shipment. Please include order number and reason for return.

You may return new, unopened product(s) within 30 days of delivery for a full refund, minus shipping/tariff/customs or other non product costs. 

Your returned product(s) must be accompanied by a receipt or proof of purchase for each product. 

WHAT'S NOT RETURNABLE?

Items not purchased at www.cymbiotika.com.

  • Orders with opened items are not returnable.
  • Orders without an order number or proof of purchase.
  • Orders that are outside of the 30-day return policy period.
  • For hygienic reasons, opened shower filters are a Final Sale.
  • For hygienic reasons, all clothing is a Final Sale.
  • Gift Card Returns: No cancellations or refunds on the purchase of a gift card, final sale.

DISCLAIMER

Results may vary from person to person and results are not guaranteed.

Representations regarding the efficacy and safety of Cymbiotika products have not been evaluated by the Food and Drug Administration. 

The FDA only evaluates foods and drugs, not supplements like the products offered by Cymbiotika.

Information presented on the Cymbiotika Website is not meant as a substitute for or alternative to medical advice, diagnosis or treatment. The advice of a licensed physician or medical doctor should be sought before using any supplemental dietary product.

Customers and potential customers should consult with a physician before using Cymbiotika products if he or she has a serious medical condition or use prescription medications.


Contact: Customer Support

Toll free number: 855-983-8888

Monday - Friday 9AM to 5PM (PST)

Email Support: info@cymbiotika.com

Wholesale Inquiry: wholesale@cymbiotika.com

Social: social@cymbiotika.com