CYMBIOTIKA ARISE™ LOYALTY PROGRAM TERMS AND CONDITIONS
GRAND RISING! WELCOME TO ARISE™.
PLEASE READ THESE TERMS AND CONDITIONS OF CYMBIOTIKA’S LOYALTY PROGRAM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS IN THE PROGRAM. BY MAINTAINING AN ACTIVE SUBSCRIPTION WITH US AND PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE.
PLEASE CAREFULLY REVIEW SECTION 9 BELOW REGARDING YOUR LEGAL RIGHTS IN ANY DISPUTE INVOLVING THE COMPANY, THE ARISE™ LOYALTY PROGRAM, THESE PROGRAM TERMS AND CONDITIONS, OR THE SERVICES PROVIDED BY THE COMPANY PURSUANT TO THE ARISE™ LOYALTY PROGRAM, INCLUDING A MANDATORY AND MUTUAL AGREEMENT TO BINDING ARBITRATION, A MANDATORY AND MUTUAL WAIVER OF CLASS ACTION CLAIMS, AND A MANDATORY AND MUTUAL WAIVER OF THE RIGHT TO A JURY TRIAL. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ENROLL IN THE ARISE™ LOYALTY PROGRAM, PLEASE DO NOT ACCESS OR USE THIS WEBSITE, SUBSCRIBE TO OR PURCHASE ANY OF OUR PRODUCTS, OR USE ANY OF OUR SERVICES.
1. Overview and Membership.
1.1. Arise™, Cymbiotika’s loyalty program (the “Program”) is offered and maintained at the sole discretion of Cymbiotika LLC (“Cymbiotika,” “we,” “our” or “us”) for each individual (“you,” “your,” or “Member”) with an active subscription (“Active Subscriber” or “Active Subscription”) with one or more Cymbiotika products (“Products”) from www.cymbiotika.com (the “Website”) or other Cymbiotika-maintained or owned website.
1.2. As used herein, “Cymbiotika” means Cymbiotika, LLC, and all applicable affiliates, successors or assignees. These Program Terms apply to all aspects of your use of the Program, including, but not limited to: (a) Program eligibility and membership, discounts, rewards, monthly perks, and other benefits; and (b) Program-related experiences (“Program Experiences”)(collectively referred to herein as “Program Rewards”). Program Terms also apply to any purchase made using your Active Subscription (“Your Subscription”), all other benefits provided by this Program, and all disputes between you and Cymbiotika concerning this Program.
1.3. The Program is a way to thank and reward the loyalty and fandom of our Active Subscribers, who are automatically enrolled. No account with Cymbiotika (“Account”) is necessary, although we encourage you and all Active Subscribers to open and regularly access an Account. You can do so by visiting https://cymbiotika.com/account/login.
1.4. Membership in the Program is for your personal use only and is limited to one account per individual. Individuals must be of the age of 18 years or older and who provide and maintain a valid email address. Employees of Cymbiotika and individuals employed by our business partners or vendors are eligible for membership for personal use only but may be excluded from certain benefits of the Program.
1.5. By having an Active Subscription and participating in the Program, you agree that you have read, understood and agree to be bound by these Program Terms and by any changes or modifications we may make. You should review these Program Terms and the related policies and FAQs frequently to understand the terms and conditions that apply to the Program as they may change from time to time. These Program Terms do not alter in any way the terms or conditions of any
other agreement you may have with us, including any agreement for products or services. As an Active Subscriber and Member of the Program, you also agree to be bound by our Privacy Policy and our Website Terms of Service, which are incorporated herein by reference. If you do not agree to these Program Terms, our Privacy Policy, and our Website Terms of Service, you cannot participate in the Program. The Program is void where prohibited by law.
1.6. You are solely responsible for maintaining the accuracy of your Active Subscription and/or Account information and for updating it as required. You may update your personal information on the Website.
1.7. Only one Program membership may be associated with a single Active Subscription. In the event of a dispute over ownership of the Program membership, the member will be deemed to be the
authorized Active Subscription holder of the email address associated with the Active Subscription. For purposes of these Program Terms, the "Active Subscriber" is the natural person who is assigned to the submitted contact information (e.g., email address by an internet provider, online service provider, or other organization that is responsible for assigning email addresses for the domain associated
with the submitted email address).
1.8. Any Active Subscriber that chooses to “Opt Out” or otherwise not to participate in the Program without canceling its Active Subscription may do so by sending an email to ariserewards@cymbiotika.com requesting to Opt Out. Active Subscriptions will not be canceled unless do so pursuant to our Terms of Service.
2. How the Program Works and Program Benefits.
2.1. Arise is a tier-based program determined by the period of time of an Active Subscription. There are 4 tiers (each a “Tier”) with associated benefits:
▪ Tier 1: Member – Active Subscription of 1-2 consecutive months;
▪ Tier 2: Insider – Active Subscription of 3 consecutive months;
▪ Tier 3: Elite – Active Subscription of 4-5 consecutive months; and
▪ Tier 4: VIP – Active Subscription of 6 or more consecutive months.
For the purposes of this Program:
▪ A “month” is considered a 30-day period from the date of your first purchase as an Active
Subscriber through Your Subscription.
▪ Your “Anniversary Date” is considered the first date of your Active Subscription or Reactivated
Subscription, whichever is most recent.
▪ Your “Birthday” is the date that you provided to us as the date of your birth.
2.2. Each Active Subscriber as of January 16, 2023, will be automatically placed in one Tier depending on the period of time of that Active Subscription. For example, if an Active Subscriber has had an
Active Subscription of 4 consecutive months, that Active Subscriber is automatically enrolled as an “Elite” member and will automatically enjoy the Rewards of that Tier until that member ascends to
the VIP Tier or is no longer a member of the Program under these Program Terms and our Terms of Service.
2.3. New Active Subscribers (i.e., those that have begin an Active Subscription after January 16, 2023) will automatically be placed in Tier 1 and be eligible for all the benefits Tier 1 Members receive. Each Tier 1 Member will automatically move up and become a Tier 2 Insider if you maintain an Active Subscription for at least 3 months.
2.4. If you cancel your Active Subscription you will automatically cancel your membership in the Program, lose your current Tier status, and forfeit any and all Rewards, except as otherwise provided herein or otherwise in writing by us, or as further provided herein or by the terms and conditions of any third-party.
2.5. As provided in your customer portal or account, you may choose to modify or change your Active Subscription, e.g., by skipping Product in an forthcoming order, change the order date (i.e., delaying the order date by up to 120 days) .You may choose to change the Subscription
through your Account by pushing back the date of purchase for your next subscription cycle (i.e. up to 120 days) or by contacting Customer Service at ariserewards@cymbiotika.com.
2.6. If you change the Subscription, you will not cancel your membership in the Program, and will maintain your current Tier status as well as your Rewards. For example, if you are a VIP, and you choose not to order Products for a month, you maintain your VIP status, provided that you order Product(s) as an Active Subscriber within 3 months (i.e., a 90-day period) from the date of your most recent Product order as an Active Subscriber.
2.7. If you reactivate your subscription after canceling (“Reactivate Subscription”), you will automatically be enrolled in the Program as a Tier 1 Member, even if your prior status was a Tier 4 VIP, unless as may be otherwise provided in writing by us, e.g., the terms and conditions of a special promotion.
3. Program Rewards and Experiences.
3.1. As a member of the Program, you automatically are enrolled in one of the Tiers, the status of which determines your Rewards. The current Rewards offered in each Tier are available for viewing at the Arise homepage here.
3.2. Rewards and Tier status may never be exchanged for cash. You will find your Tier status and eligible Rewards in your Subscription Account. You may also receive email invitations and other notifications when Rewards are available, provided that you have not opted-out of receiving Program emails and communications.
3.3. Rewards of each Tier are based on the Tier achieved, and you are eligible for those Rewards while you are in that Tier. Eligible discounts of each Tier (“Discounts”), monthly giveaway entries, and free shipping benefits (i.e., Insiders, Elite and VIP Tiers) are automatically applied by us to Your Subscription. Other Rewards, e.g., Birthday gifts, Anniversary gift cards, will be communicated to you through Your Subscription or contact information that we have for you. It is your responsibility to make sure that Your Subscription information (including your email) is current and accurate. Again, we encourage you and all Active Subscribers to open and maintain an Account.
3.4. Rewards that are not automatically applied to Your Subscription, as well as any Program Experiences, can only be redeemed through our Website or as otherwise directed by us in writing (for which email may suffice).
3.5. Birthday gifts must be redeemed within 30 days from your Birthday, unless otherwise specified in writing by us. For example, if your Birthday is June 1, you must redeem your Birthday gift by June
30, otherwise the offer shall expire. There is a limit of one Birthday gift per member per year and Birthday gifts cannot be transferred, delayed, exchanged or returned.
3.6. Rewards and other offers may be available while supplies last and substitutions made by us in our sole discretion may occur. In the event an Reward or other Program benefit arrives damaged, you received the wrong one, or one is missing from your order, please contact Customer Service.
3.7. Neither Active Subscriptions nor Rewards, Program Experiences, nor other benefits may be shared or combined, nor sold to any third-party or other Active Subscriber. Rewards (including , Program Experiences) have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits, which are subject to the Program Terms herein as well as third-party terms and conditions.
3.8. The sale, barter, transfer, or assignment of any Rewards or benefits offered through the Program, other than by us, is expressly prohibited. Rewards cannot be exchanged or returned for another Product or a monetary refund. The Products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the Products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of
these Program Terms or our Terms of Use, or any applicable law. We are not responsible for Rewards or other benefits lost or redeemed due to fraudulent activity.
3.9. We reserve the right to change Program benefits, how you qualify for each Tier, and how we evaluate and reward your eligible Active Subscription and/or other Program activity.
3.10. If you have concerns that your Product purchase or Your Subscription activity was not properly applied to Your Subscription or your Account, you should contact our Customer Service via email
at ariserewards@cymbiotika.com. Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. This email must be sent no more than forty-five (45) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account.
3.11. Rewards can only be redeemed on the Website, unless otherwise noted by Cymbiotika.
4. [Reserved for Future Use.]
5. Program Communications.
5.1. As an Active Subscriber or member of the Program, you will be automatically subscribed to receive and consent to receiving Cymbiotika marketing emails and Program related emails.
5.2. You may opt-out of receiving Cymbiotika marketing emails at any time by following the instructions provided in the email or as otherwise provided in the Cymbiotika. Privacy Policy, but operational emails will still be sent to you as they relate to your membership in the Program.
Examples of these include, but are not limited to, a redemption confirmation email, a new Rewards acquisition email, a profile update email, or other communications that relate to Your Subscription. If you terminate or otherwise cancel your Program membership, you may no longer receive Program-related communications.
6. Termination and Modification.
6.1. The Program, Rewards, and its benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict or terminate these Program Terms, our FAQs, and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated Rewards or benefits.
6.2. We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in our sole discretion. Any suspected abuse of the
Program, failure to follow any Program Terms, Your Subscription inactivity (i.e. no Product purchases made through an Active Subscription) for more than 24 months, illegal activity, fraud,
misrepresentation or other conduct inconsistent with these Program Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized
use of any Program Rewards may result in the revocation of your membership and make you ineligible for further participation in the Program. If your membership is revoked, your Rewards will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these Program Terms or the Terms of Service, we alsohave the right to take appropriate legal action, in our sole discretion.
6.3. If you wish to not participate in the Program, please contact our Arise Customer Service at ariserewards@cymbiotika.com stating that you wish to Opt Out of the Program (e.g., “I wish to Opt Out of the Arise loyalty program.”)
7. Disclaimer of Warranties; Limitation of Liability.
7.1. NEITHER CYMBIOTIKA NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE PROGRAM TERMS OR THE PROGRAM OR ANY OF THE REWARDS OR BENEFITS
ASSOCIATED WITH THE PROGRAM INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.
7.2. YOU AGREE THAT NEITHER CYMBIOTIKA NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR
LICENSORS WILL BE RESPONSIBLE OR LIABLE IN CONTRACT, WARRANTY OR IN TORT (INCLUDING
NEGLIGENCE) FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE PROGRAM; (c) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF THIRD PARTY LINKS ON THE WEBSITE OR
USE OF ANY REWARD OR BENEFIT OF THE PROGRAM; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE WEBSITE, INCLUDING
DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (f) ANY INACCURACIES OR OMISSIONS IN PROGRAM CONTENT; OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. WE MAKE NO
REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.
7.3. FURTHER NEITHER CYMBIOTIKA NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE PROGRAM OR AND YOUR PARTICIPATION THEREIN, WHETHER IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY FOR SUCH CLAIMS EXCEED ONE HUNDRED DOLLARS ($100.00).
7.4. YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, YOUR PARTICIPATION IN THE PROGRAM, USE OF
ANY REWARDS OR OTHER BENEFIT OR THESE PROGRAM TERMS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU ARE
DISSATISFIED WITH THE PROGRAM, TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.
8. Indemnification. You agree to defend, indemnify and hold us, our parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents harmless for any loss, damages or costs,
including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your participation in the Program in violation of any law, rule, regulation or these Program Terms.
9. Mandatory Mutual Arbitration Agreement and Class Action Waiver.
PLEASE READ THIS SECTION CAREFULLY. THIS SECTION AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN A COURT.
9.1. Application of Binding Agreement to Arbitrate. You and Cymbiotika (Cymbiotika LLC together with its representatives, affiliates, and subsidiaries) agree that any dispute, claim, or controversy, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, arising out of or relating to the products or services provided by Cymbiotika, your use of Cymbiotika’s Website or Services, the Terms of Service, Cymbiotika’s Privacy Policy, the Program, the Program Terms or the relationship between you and Cymbiotika (collectively, “Disputes”) shall be resolved exclusively by binding arbitration, administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules in place at the time of the claim (the “Rules”), unless the parties otherwise mutually agree to other rules in writing. Current AAA Rules are available at https://adr.org/. To the extent that there is any conflict between the Rules and the provisions of this Arbitration Agreement, the provisions of this Arbitration Agreement control. The only Disputes excluded from this broad mutual Arbitration Agreement are any Disputes which qualify as a Small Claims Dispute, as defined below. Arbitration uses a neutral arbitrator instead of a judge or jury, is less formal than a court proceeding, may allow for more limited discovery than in court, and is subject to very limited review by courts.
9.2. Delegation & Arbitrator’s Powers. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all Disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms of Service and this Arbitration Agreement including but not limited to any claim that all or any part of these Terms of Service is void or voidable, whether a claim is subject to arbitration, or the question of waiver by litigation conduct. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be written and shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
9.3. Costs and Fees. If you are first party to file a claim, you shall be responsible only for paying the filing fee then in effect under those rules currently capped at $225 for AAA Consumer Arbitration. In such a case, Cymbiotika shall be responsible for all other administrative fees, arbitrator compensation, and costs required by the applicable rules. However, if the Arbitrator finds that either party’s Dispute was frivolous or brought for an improper purpose, the filing party may be required to reimburse the other party for any fees and costs. You may hire an attorney to represent you in Arbitration. In any case, the arbitrator shall have the authority to award reasonable attorneys’ fees and costs to the prevailing party to the fullest extent permitted by applicable law.
9.4. Filing a Demand for Arbitration. To start arbitration proceedings, you must file with the AAA a Demand for Arbitration, the administrative filing fee, and a copy of the applicable arbitration agreement. You may find a copy of the Demand for Arbitration form at https://adr.org. You may file the Demand for Arbitration online at https://adr.org, at any AAA office, or by emailing casefiling@adr.org. When filling out the Demand for Arbitration, you will need to provide a description of the claim and the amount of damages that you seek to recover. You must also notify Cymbiotika in writing of your claim by providing a copy of the Demand for Arbitration and any supporting documents, including the claim description, to: Attn: Legal Department, Cymbiotika, LLC, 5825 Oberlin Dr., Ste. 5, San Diego, CA 92121. The filing fee must be paid before a matter is considered properly filed.
9.5. Waiver of Right to Jury Trial. You and Cymbiotika understand that, absent this mandatory arbitration provision, you or Cymbiotika would have the right to sue in court and have a jury trial. The parties understand that they are waiving the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.
9.6. Class Action Waiver. You and Cymbiotika agree that any arbitration will be conducted solely in your or Cymbiotika’s individual capacity, not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator has no authority to conduct such proceedings. The parties expressly waive their right to file a class action in a state or federal court or in arbitration proceedings. YOU AND CYMBIOTIKA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
9.7. Small Claims Exception. Either party may bring a claim in small claims court if it qualifies for small claims court jurisdiction, provided it remains on an individual basis.
9.8. Governing Law. Except as expressly provided in this Arbitration Agreement, the Federal Arbitration Act governs the interpretation, validity, and enforcement of, and all proceedings pursuant to, this Arbitration Agreement. If the Federal Arbitration Act is determined not to apply, then the laws of the State of California pertaining to agreements to arbitrate shall apply. Any Dispute or claim arbitrated under this Agreement will be governed by the laws of the State of California or federal law, or both, as applicable to the claim(s) asserted.
9.9. Severability. If any provision of this Arbitration Agreement is found unenforceable, the remainder shall remain in effect, except that if the Class Action Waiver is deemed unenforceable, either by an arbitrator or a court, this entire Arbitration Agreement shall be void.
9.10. Survival. This Mandatory Arbitration and Class Action Waiver section shall survive any termination of your use of the Website or Cymbiotika’s products and Services.
10. Privacy. The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership, will be used and
disclosed by us in accordance with our Privacy Policy.
11. Intellectual Property.
11.1. All title and intellectual property rights in and to any content that is accessed, viewed, streamed, downloaded, or otherwise available or accessible from our Website (“Content”) remains the sole and exclusive property of Cymbiotika or its licensor, and use of such content is subject to the restrictions imposed by these Program Terms as well as applicable copyright and other intellectual property laws and treaties.
11.2. Content may not be used in a manner that exceeds the specific rights granted and individuals are strictly prohibited from copying, modifying, selling, re-licensing or distributing Content. You agree that you will not circumvent, or attempt to circumvent, any technology or methods used by Cymbiotika or its licensors to prevent the unauthorized reproduction or distribution of Content accessible via the Program.
12. Taxes. You are solely liable for any applicable federal, state or local income, sales, use, or other taxes arising out of the accrual or use of Arise Rewards. Consult your tax advisor concerning any tax consequences that may arise from your Participation in the Program.
13. Severability. If an arbitrator, or a court of competent jurisdiction or any government agency, determines that any provision of these Program Terms is void or unenforceable, that provision will continue to be enforceable to the extent permitted by that arbitrator, court or agency, and the remainder of that provision will no longer be considered as part of these Program Terms. However, all other provisions will remain in full force and effect.
14. Prior Terms. These Program Terms supersede all previously published Program Terms in their entirety as of the date noted below, and shall apply to any pending or future Dispute between You and Cymbiotika to the fullest extent permitted by applicable law.
15. Contact Us. For information about the Program and your membership, contact Customer Service at +1 (855)-983-8888 within the U.S. or via email at ariserewards@cymbiotika.com. You will be required to confirm your full name and email address in order to validate your account. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet. You may also provide answers to helpful frequently answered questions in our FAQs. FOR THE AVOIDANCE OF ANY DOUBT, CYMBIOTIKA MAY, AT ANY TIME, CHANGE ANY AND ALL ASPECTS OF THE PROGRAM AND PROGRAM TERMS (INCLUDING BUT NOT LIMITED TO REWARDS, DISCOUNTS, PROGRAM
AND EXPERIENCES) OR OTHERWISE TERMINATE THE PROGRAM ALTOGETHER IN ITS SOLE DISCRETION.
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