Arise™ is Cymbiotika's loyalty program. As a member you earn Loyalty Points on qualifying purchases and on a range of other activities. Those points determine your membership tier, and your tier unlocks benefits like order discounts, free shipping, and early access to sales.

Three things are changing at the same time:

1. Arise™ is moving from a four-tier program to a simpler three-tier program: Member, Elite and VIP.
2. Your tier is now determined by the Loyalty Points you earn, rather than by how long you have subscribed.
3. Subscribers starting a new subscription will use a 30 / 60 / 90 delivery-schedule model, where your discount is based on how often you receive each product. If you already have an active bundle subscription, nothing changes automatically. For more details, read below.

No. If you already have an active subscription once the program launches, you do not need to re-register or re-enroll. We will confirm your new tier when the program launches.

Create a Cymbiotika account, or opt in while you are making a purchase. That is all it takes. You do not need a subscription to join.

No. Member and Elite are open to everyone, subscriber or not. Only the top tier, VIP, requires an active subscription.

The program, these terms and conditions, and the benefits described here apply to U.S.-based customers only.

There are three ways:

• On what you buy. You earn 1 Loyalty Point for every $1 you spend on eligible purchases at cymbiotika.com.
• Active subscribers earn double. If you hold an active subscription, you earn 2 Loyalty Points per $1 on everything you buy, not just on your subscription items.
• On other activities. You may earn points for things like completing the wellness quiz, opting in to email or SMS, leaving a product review, completing a survey, and checking in daily.

Yes. You receive 50 Loyalty Points when you activate your account and verify your email address.

Yes. The 2x multiplier applies to your whole basket, on every eligible order, for as long as you hold at least one active subscription. If you have several subscriptions, all of your points still go into one single balance.

• Buying a gift card
• Tax, shipping, surcharges and delivery fees
• Orders placed while you are not signed in to your account, including guest checkout

Points cannot be added to an order after the fact, so please sign in before you check out.

Yes. Using a gift card as a payment method earns points normally. It is only the purchase of a gift card that does not earn points.

As soon as your payment is confirmed. There is no waiting period.

The points earned on that order are reversed. If a refund or cancellation brings your total below the threshold for your current tier, your tier is reassessed and you are placed in the highest tier your revised total supports.

No. Loyalty Points are a status indicator. They determine your tier and unlock your benefits, and that is what they are for. They have no cash value and cannot be exchanged for products, cash, or discounts.

Yes. Points are whole numbers. Half a point or more rounds up; less than half a point rounds down.

VIP carries the deepest discount and the strongest benefits, and it is designed to recognize members who have committed to an ongoing routine with us.

Immediately. As soon as you reach the point threshold, your new tier applies. You do not wait for the end of your loyalty year.

Your loyalty year is the 12-month period that begins on your membership anniversary, the date you created your account or joined the new program. For existing members, the launch date of the new program will be your membership anniversary. Your points accumulate over that 12-month period and count toward your tier.

Your tier is assessed against your closing points balance for the year, and then your balance resets to zero for the new year.

You hold it for the remainder of your current loyalty year plus the whole of the following loyalty year.

You move down exactly one tier. You are never sent straight back to the entry tier, unless you came from the Elite tier.

VIP members have a 30-day grace period after their anniversary to reach the VIP threshold and keep VIP status. There is no grace period for the Member and Elite tiers.

Yes. We will send reminders 60 days, 30 days and 7 days before your anniversary if your balance is not yet enough to re-qualify.

Elite. VIP requires both the points and an active subscription. Your points balance is not lost if you start a subscription. If you start a subscription and meet the threshold, VIP applies.

You will be moved into the new program automatically, and placed in the tier that carries your current discount. Your tier is then protected for 12 months from the launch date.

The new program has three tiers rather than four, and there is no 15% rate in the new structure. Rather than move you down to 10%, we have moved you up to 20%.

Everyone starts the new program with a balance of zero on launch day, including members with protected tiers. Your tier is protected for 12 months regardless, and the balance reset does not affect it.

Yes, and you should. Your points accumulate normally throughout the protection period. If you earn enough to reach a higher tier during that window, you move up.

Your tier status is protected for 12 months. Your benefits are the new program's benefits from day one. Legacy program features such as streak rewards and daily check-in prizes do not carry forward. In most cases the new benefits at your tier are stronger.

Your points balance is assessed against the standard threshold for your tier. If you have met it, you keep your tier. If you have not, you move down one tier, and if you are VIP, the 30-day grace period applies. We will send you re-qualification reminders in advance.

No. If you do not have an active subscription, you will need to sign up for the new loyalty program. You will start at the Member tier, with a points balance of zero from launch, and you earn toward Elite in the normal way.

If you do not have an active subscription, you will need to sign up for the new loyalty program. You will be in the Member tier at launch, earning from zero. You are welcome to work your way back up at any time.

Yes. You can opt out at any time in your account settings, or by contacting customer support. Opting out of Arise™ does not cancel your subscription.

Your subscription discount previously depended on how many subscription products you had at checkout. It will now depend on the delivery schedule you choose for each product. Longer schedules carry a bigger discount.

Your subscription still runs on its regular cycle. Choosing a 60- or 90-day option means prepaying for that much product in a single shipment. The longer the supply term you choose, the greater the savings, giving you more flexibility to try new products and stock up on what works for you.

Yes, in your subscription portal. Your discount changes to match the new schedule.

Yes. Free shipping applies to subscription orders for all active subscribers at every tier. It is not available on orders to Hawaii or Alaska.

An active, running subscription. Rescheduling a delivery within the permissible timeframe does not count as cancelling. See below.

No. You can reschedule your next subscription order for a period of up to 90 days. As long as you have accrued enough points to maintain your VIP status within 12 months from your anniversary date, it will not cost you your VIP status.

If you are VIP, VIP status ends immediately and you move to Elite. Your tier discount ends at the same time. Your Loyalty Points balance is not affected, and you keep it.

Please note that even if you reactivate a subscription with a points balance that meets the VIP threshold, there will be a 3-month wait until your status is restored to VIP.

Yes. After you reactivate a subscription there is a three-month wait, and at the end of it your eligibility is reassessed. If you hold an active subscription and your points balance meets the VIP threshold, VIP is restored.

No. You remain an Arise™ member and continue to earn Loyalty Points. It is the VIP tier and the tier discount, along with the earning of double points, that require an active subscription.

No. Your current bundle discount stays in effect until further notice, as long as you maintain the bundle intact.

If you remove all subscriptions from your bundle, you will no longer be able to receive the bundle discount. Modifying, rescheduling, or canceling a product within your bundle will change the discounts available to you, just as before.

If you continue to maintain your bundle, we will contact you before it transitions to the new structure when all existing subscriptions are eventually migrated.

You can keep your current subscription bundle and add new products through the portal. If you add a new product subscription outside of a bundle that you have maintained through the transition, the new product subscription will be subject to the 30 / 60 / 90 structure.

Yes, in the same way the 30 / 60 / 90 discount does. Your bundle discount applies first, then your tier discount applies to the reduced price.

Yes, if you are an active subscriber at Elite or VIP status of the new loyalty program. They are two separate benefits and both apply.

They are applied one after the other, not added together. Your delivery-schedule discount comes off the list price first, and your Arise™ tier discount then comes off the reduced price.

Here is a VIP member on a 90-day schedule:

Yes. Your total combined discount from all sources including online promotions is capped:

• 45% for existing subscribers
• 40% for new customers and one-time customers

Arise™ tier discounts cannot be combined with third-party promotional codes or affiliate offers unless outlined in the terms of that specific promotion. Where other Cymbiotika offers can be combined, the overall cap above still applies.

The Member tier carries no order discount, so you simply see your delivery-schedule discount as normal. Nothing about your pricing changes.

Yes. Your pricing and any applicable cap are shown in your cart before you complete your order.

Yes. The tier order discount applies to active subscribers at Elite and VIP. You can reach the Elite tier without a subscription and enjoy every other Elite benefit. The order discount is the subscriber benefit.

It is a $10 Cymbiotika gift card, valid for 30 days, redeemable on orders of $30 or more. To receive it you need to have given us your date of birth when you signed up.

• On every subscription order, if you are an active subscriber, at any tier.
• On non-subscription orders of $99 or more, at Member and Elite.
• On every non-subscription order, at VIP.

Rewards you unlock as your order count grows. They replace the old streak rewards.

Your 1st, 3rd, 10th and 25th qualifying orders.

No. The count is cumulative, not consecutive. Gaps between orders do not reset anything, and there is no penalty for a quiet month. This is the main difference from the old streak system.

Any order over $30, whether it is a subscription billing or a one-time purchase. Orders below $30 are fulfilled as normal but do not move the counter.

Your counter starts with your first qualifying order after you join the new program. Orders placed before that are not counted.

No. They are open to every member.

You choose your reward and redeem it against the order that triggered it or a later one. You have 30 days from the notification to claim. Unclaimed rewards expire.

Through your subscription portal, where you can modify, add, reschedule, cancel or otherwise manage everything.

In your account settings.

Update your preferences in account settings, or contact customer support and we will action it for you. Opting out of marketing does not remove you from Arise™.

Deleting your Cymbiotika account ends your Arise™ membership, and your Loyalty Points and tier status are lost. If you re-join later, you start again at the Member tier with a zero balance.

Our customer support team is happy to help. Please reach out to info@cymbiotika.com.